CoolWazobiaInfoArewaKids (CWIAK) FM brought its 2025 Customer Service Week to a colorful and exciting close, celebrating a week filled with joy, teamwork, and appreciation.
On Friday, several media agencies, clients, and partners attended the finale of the five-day event with bright smiles, walking the red carpet and taking pictures to capture the memorable occasion.
At the end of the carpet, guests were interviewed and asked to share their experiences with CWIAK.
Then, they were taken on a tour of the Digital Desk office, and the Cool FM, Wazobia FM, Nigeria Info FM, and Kids FM studios.
CWIAK’s Sales Manager, Mojisola Odusola, described the week as both exciting and fulfilling. She noted that the large turnout reflected clients’ appreciation for the company’s efforts, confirming that CWIAK is “doing something right.”
Moji added that the purpose of the celebration was “overachieved”, explaining that while it was demanding, the positive feedback made it all worthwhile.
She also revealed CWIAK’s expansion beyond traditional radio into full digital media. “We now have a digital desk where a lot of magic happens,” she said, encouraging clients to follow CWIAK’s social media platforms for podcasts and other engaging content.
According to her, CWIAK has now evolved into a 360° media company, providing comprehensive media services and impactful experiences through its operations and its sister company, Clout.
As part of Friday’s activities, guests took another tour around the company, similar to earlier visits during the week.
At the end of the tour, each guest picked a paper that directed them to a studio, where they participated in live presentations.
Afterward, the fun continued with interactive games centered around CWIAK’s operations. Participants who answered questions correctly received prizes, followed by dancing competitions, music, and laughter.
As the event came to an end, several clients shared their experiences and feedback about CWIAK’s services.
Abdusalam Sanusi from 24/7 Media praised the company’s dedication and professionalism, saying, “The service is great. I love the attitude to work and how they make every task possible.”
From a business perspective, he added, “I’d love to see more discounts and an increase in project volume.”
Kathrine from Ilotbet described the week as “fun, fruitful, and very interesting,” adding that her company looks forward to a long-term partnership with CWIAK and more business collaborations in the future.
Funmibi from Dicio Concept Limited applauded CWIAK’s quick communication, stating, “It’s been good, there’s always a swift response when sending emails.”
She suggested that more direct calls could further strengthen communication. “The Customer Service Week also helped put a face to the voices we’ve been hearing,” she added.
Favour from Ilotbet expressed appreciation for CWIAK’s partnership, saying, “CWIAK has been of great help, and we’d love to have you as our long-term business partners.”
Mokwunye Ikechukwu from Peacock Media also commended CWIAK’s consistency, saying, “Your service has been excellent for a long time. It’s easy to trust CWIAK with jobs and know there won’t be any issues.”
“Even when challenges come up, CWIAK always keeps us informed. The relationship has been great, but there’s always room for improvement,” he added.
The feedback from clients reflected strong satisfaction, trust, and a shared commitment to continued collaboration, marking a successful close to CWIAK’s 2025 Customer Service Week.
The event concluded with the cutting of a cake, more dancing, and group photographs, wrapping up a joyful week that truly celebrated service excellence, teamwork, and customer appreciation.
